Frequently Asked Questions

Short answers about purchase, payment, and eSIM activation.

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How quickly will I get eSIM after payment?

Usually your eSIM profile is available immediately after successful payment. In rare cases it may take a few minutes.

Can I pay and activate the tariff before my trip?

Yes, this is the best option. You can install eSIM in advance and turn on mobile data right after landing.

Do I need a passport or other documents to buy?

No, only your email is required. We send purchase details and eSIM setup instructions there.

What if the payment link does not open?

Click the purchase button again. The service will regenerate the link and open the payment page immediately.

Do I need internet to install eSIM?

Yes, your device needs internet during setup (Wi-Fi or your main SIM mobile network).

Can I use eSIM together with my main SIM?

Yes, on most modern smartphones eSIM works alongside a physical SIM card.

Which currency are prices shown in?

All catalog prices are shown in USD as the base currency, even if the package source currency is different.