Frequently asked questions

Short answers about how eSIM works before, during, and after your trip.

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What is an eSIM?

An eSIM is a digital SIM profile that you install on a compatible device without a physical card.

How do I know if my phone supports eSIM?

Check your device model in the manufacturer specifications and make sure eSIM is available in your region.

When should I install the eSIM?

You can usually install it before the trip and activate usage closer to departure or after arrival, depending on the package rules.

Do I need internet to install the profile?

Yes. Installation usually requires a stable internet connection while scanning the QR code or downloading the profile.

Can I keep my main SIM active?

On most dual-SIM phones, yes. You can keep your main number for calls and use eSIM for data.

What if I chose too little data?

Use the tariff picker before purchase. It helps estimate the required package size based on your trip and tasks.

What should I do if activation fails?

Contact support and send the device model, country, and a screenshot of the error if possible.