Privacy Policy

How we collect, use, and protect information when you browse the website or place an order.

Last updated: 2026-04-25

This Privacy Policy explains what information may be collected through the Online eSIM website, support channels, and ordering flow, and how that information is used to provide digital eSIM services.

What We Collect

  • Contact details you provide for ordering or support, including email address and messenger contact.
  • Order information such as selected destination, package, payment status, and service delivery status.
  • Technical information needed to keep the website secure and functional, such as device, browser, and IP-related logs.
  • Messages and attachments you send to support when we investigate an issue.

How We Use Information

  • To process orders and deliver eSIM activation information or instructions.
  • To provide customer support, verify transactions, and resolve service incidents.
  • To prevent abuse, fraud, duplicate claims, and unauthorized access.
  • To improve website performance, content, and service quality.

Sharing and Disclosure

  • Information may be shared with payment providers and telecom partners only to the extent needed to complete an order or investigate a service issue.
  • We do not sell customer personal data to third parties.
  • We may disclose information when required by law, payment dispute procedures, or fraud prevention obligations.
  • Support history may be used internally to review complaints and improve response quality.

Cookies and Technical Data

  • The website may use technical cookies or similar tools needed for core functionality, language selection, and analytics.
  • Cookies can help remember interface preferences and understand basic traffic patterns.
  • Blocking some cookies may affect parts of the website or order flow.
  • Third-party payment or communication tools may also set their own technical cookies under their own policies.

Questions and Requests

If you have questions about this policy or how your information is handled, contact Online eSIM support before or after placing an order.

For privacy-related requests, include enough information for us to identify your order or support conversation and respond safely.