Personal Data Processing Policy

How personal data is processed when you order, receive service, or contact support.

Last updated: 2026-04-25

This policy describes the principles for processing personal data received through the website, support channels, and related service operations for Online eSIM.

Operator and Scope

Online eSIM acts as the operator of personal data processed through its website and support channels for the purposes described in this policy and other applicable service documents.

Categories of Personal Data

  • Name or nickname if provided by the customer.
  • Email address, messenger contact, and other contact information used for delivery or support.
  • Order, payment, refund, and claim information related to purchased digital services.
  • Technical and correspondence data required to confirm service delivery or investigate incidents.

Purposes of Processing

  • Order acceptance, payment confirmation, and service delivery.
  • Customer communication, support, and complaint handling.
  • Fraud prevention, dispute management, and compliance with payment-provider requirements.
  • Internal accounting, reporting, and legal recordkeeping where required.

Storage and Retention

  • Personal data is stored only for as long as necessary for order fulfillment, support, refunds, disputes, and legal obligations.
  • Support conversations and transaction records may be retained longer when needed to investigate a complaint or chargeback.
  • Access to personal data is limited to persons, contractors, or partners who need it to perform their role.
  • Reasonable technical and organizational measures are used to protect stored information.

Customer Rights

  • You may request clarification about what personal data is processed for your order or support case.
  • You may request correction of inaccurate or outdated personal data.
  • You may request deletion where retention is no longer required by service, dispute, accounting, or legal needs.
  • We may ask for verification before changing or deleting personal data connected to an order.

Requests related to personal data should be sent through the support contacts listed on the website.

To protect customers, we may refuse or limit a request until identity or order ownership is reasonably confirmed.