Terms and Conditions

Rules for ordering, delivery, activation, and use of Online eSIM digital services.

Last updated: 2026-04-25

These Terms and Conditions govern the sale and provision of digital eSIM services through the Online eSIM website and related support channels.

Ordering and Purchase

  • Customers must review destination, package details, validity period, and device compatibility before purchase.
  • Placing and paying for an order means the customer agrees to the selected service conditions.
  • Prices, package composition, and availability may change before payment is completed.
  • An order may be refused or manually reviewed if fraud or payment risk is suspected.

Delivery and Service Provision

  • The service is provided in digital form and does not require physical shipment.
  • After successful payment, delivery is usually performed by email, account message, support chat, or another digital channel indicated during the order.
  • Delivery time may depend on payment confirmation, provider response, and manual verification when needed.
  • The customer is responsible for providing a correct email address or contact channel for delivery.

Activation and Use

  • Service validity, activation rules, and traffic limits depend on the purchased package and underlying provider.
  • Coverage, speed, and network quality may vary by country, region, device, and local operator.
  • The customer must follow installation instructions and keep activation data secure.
  • Improper installation, repeated deletion, or unsupported-device use may affect service availability.

Customer Responsibilities

  • Check whether the device supports eSIM and is carrier-unlocked before purchase.
  • Do not share QR codes, activation credentials, or other service access data with unauthorized persons.
  • Promptly report any issue and provide accurate information for support review.
  • Use the service lawfully and in accordance with local telecommunications rules.

Support and Disputes

  • Support is available through the contact channels listed on the website.
  • The customer should contact support before opening a formal payment dispute whenever possible.
  • Refunds, cancellations, and complaints are handled under the separate Cancellation and Refund Policy.
  • We may update these terms from time to time; the current version is published on this website.